Complaints Procedure

We take pride in the fact we always work hard to meet client expectations and strive to ensure our clients find the experience of working with CSI Media an enjoyable one. We hope this is reflected through our Drum Recommends referrals and award nominations. However, if for any reason you find yourself not satisfied with the level of service being offered to you, you can follow our complaints procedure outlined below.

You can contact us via mail on the following address, detailing your complaint and one of our customer support team will be in touch to acknowledge and discuss your complaint.

CSI Media
Unit 4 Mallard Court
Mallard Way
Crewe Business Park
Crewe
Cheshire
CW1 6ZQ

If you are not happy with the response to your complaint you can escalate this to abuse@csimedia.net

We aim to respond to all complaints within three working days but should a complaint take longer to resolve, we will acknowledge this within the initial three working days to inform you as to when you can expect a response.

We will keep all complaints on file to ensure we are constantly improving the service we offer to our clients.